At saddlepadhorse.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Returns

Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Timeframe: You have 7 calendar days from the date you received your item to request a return.

Process: To initiate a return, please contact us at info@saddlepadhorse.com with your order number and reason for return. We will provide you with instructions on how to return your item.

Refunds

Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.

Approval: If your return is approved, we will process a refund to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges

If you need to exchange an item for a different size or color, please contact us at info@saddlepadhorse.com. Exchanges are subject to product availability.

Shipping Costs

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

Certain items are non-returnable, including:

Custom or personalized products
Items purchased on sale or clearance

Contact Us

If you have any questions about our Return Policy, please contact us at info@saddlepadhorse.com.